FREQUENTLY ASKED QUESTIONS

FAQ

Find quick answers to common questions about our products, services, orders and more.

Frequently Asked Questions

Browse through the most common questions below. If you don't find what you're looking for, feel free to contact us.

Do you offer nationwide delivery in Kenya?

Yes, we offer delivery across all major towns and cities in Kenya. Delivery charges may vary depending on your location and the size of the order. You will be notified of the exact cost before your order is dispatched.

What payment methods do you accept?

We accept M-Pesa (Buy Goods Till and Paybill), Direct Bank Transfers, and major Credit/Debit Cards. Cash on delivery is also available for select Nairobi deliveries.

Can I return or exchange a product?

Yes, we have a hassle-free 5-day exchange policy. Items must be unused, in their original crated packaging, and accompanied by the original receipt or proof of purchase.

How long does delivery take?

Deliveries within Nairobi typically arrive within 24 to 48 hours. Orders destined for destinations outside Nairobi take 2 to 3 business days via our fragile-crated courier partners.

Do you provide installation services?

Yes, we provide professional installation and chandelier mounting services within Nairobi, Narok, Kisumu and neighboring areas upon request. Our certified technicians ensure every fixture is safely fitted and calibrated.

Are your products original and guaranteed?

100% genuine. All our chandeliers, crystal fittings, porcelain tiles, and interior fixtures are sourced directly from verified manufacturers and carry manufacturer warranties.

Can I visit your showroom?

We warmly invite you to visit any of our three branches: Westlands (Nairobi), Narok Town, or Kisumu (Oginga Odinga Road). Our lighting specialists are ready to show you working fixtures in person.

How can I get support if I have an issue with my order?

You can instantly reach our dedicated support desk on WhatsApp (+254 722 545 525) or email [email protected]. We respond within minutes during business hours.

READY TO GET STARTED?

Transform Your Space Today

Discover premium lighting and interior solutions that bring style, comfort and value to your home or business.

Explore Our Products →

Premium Quality

Fast & Secure Delivery

Expert Support

Trusted by Many

FAQ